Refund policy
At AZEND, we stand behind the quality of every piece we make. Please read our policy carefully before making a purchase.
Eligibility We accept return and exchange requests within 7 days of delivery under the following conditions only:
- The item received is defective or damaged (manufacturing defect, torn seam, print issue, etc.)
Conditions To be eligible, items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In original packaging
Non-Eligible Returns We do not accept returns or exchanges for:
- Sizing issues, please refer to the size chart thoroughly before making a purchase
- Change of mind or preference
- Items that have been worn, washed, or altered
- Sale or discounted items
- Requests made after 7 days of delivery
How to Raise a Request To initiate a return or exchange, email us at support@azend.in within 7 days of receiving your order with:
- Your order number
- A brief description of the issue
- Clear photos of the item (required for defective/damaged claims)
Our team will review your request within 1–2 business days and guide you through the next steps.
Refunds Refunds are issued only for defective or damaged items that cannot be replaced. Approved refunds will be processed to your original payment method within 7–10 business days.